I have been waiting 6 months to write this article. Read very carefully. This article will reveal the tricks which PayPal and scam artists put into action together. PayPal does this trick with everybody. It is a worldwide scam. I have fall into that scam with an hosting company. Here is the whole story.
On 14th of November 2011, I decided to move out from money hosting company because they wanted to charge me double. The money has been taken from my PayPal account automatically without asking me. I filed a complain to the company and they refunded my money. Keep this in mind.
On 15th of November 2011, I opened an hosting and moved all my domains and hosting to HOST1PLUS.com, a baltic company who pays tax in UK. I always check their quality before I move to a new hosting. They were looking OK. Some complains but nothing big. I paid 50 something $ for a yearly hosting with PAYPAL.
On 16th of November 2011, I have been noticed that my account is on a server called lion.host1plus.com so I opened Google and searched the server. It was unbelievable, these guys put hundreds of websites onto 1 single machine and they have a up-time as LOW AS 95% a year. When I bought the account there was a page saying that they have 99.9% up-time guaranty and 30 days money back guaranty. So I want to their website and tried to find a contact information. I barely found a common email and submit a claim. The respond was “You are just a 1 day old customer, how can you say that?”. I said; ” I said it does not matter how long our business relation you have 30days money back and 99.9% up-time guaranty. Even we are not sure about the second case yet, you need to refund me when ever I want due to your first guaranty”. On the same day the server went down for 24 hours. They said they had a DoS attack !!!!
On 17th of November 2011, firstname.lastname@example.org send me an email (below) saying that DoS attack happens to everyone and it is not everyday (???). They also said, they do not care if they have written 30days money back guaranty, they said it does not cover PayPal payments. So they wont refund. I said, no matter what, you need to refund, this is Europe and there are online sale regulations. The respond was as in below email.
I have noticed that you have placed a dispute in PayPal. Yes, that is correct we have faced the DDoS attack, but this does not means that we are receiving constantly. Many web hosting companies have the same problems and we are not exeption. I truly believe that we can solve any problems without communicating in PayPal. Finally, I am not sure why you think that we are bad service? Well, sure the first imporssion when you just bought the service is not the great one, but that does not means that we not provide reliable service. Hope you understand our postion and hope to solve our matter as soon as possible. Thank you.
Between 18th November and 16th December 2011, After that email, I instantly, moved all my domain names to my current company and moved the files. I just left the domain name which came free with the new hosting. I registered on 4 different independent UPTIME STATISTICS services and pointed them to that domain.
On 10 December 2012, I filed a claim to PayPal and said that I want a refund because there are cetain regulations in EU trade zone and every unwanted service or product can be returned and refunded in 12 days. My case number was Claim – #PP-001-558-379-692. I pointed PayPal to the EU website about the regulation. http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31997L0007:EN:NOT2. The Europe brunch of PayPal is a company in Luxembourg (see below business title), so they must obey the EU regulations.
PayPal (Europe) S.à r.l. & Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 5th Floor 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349
On 12 December 2011, PayPal asked more information about my claim and the product I bought. I wrote the whole story and send it back.
On 21 December 2011, they sent me below email. This is where the SCAM gets into action. They accept host1plus.com as a company to use PayPal. Even they know that only product that host1plus.com sales is hosting. After that if a customer makes a claim they say, we cannot investigate the claim because the product is an online product. How convenient is that??!! So, PayPal wins because they got their money, the scam artist Host1Plus.com wins because they know the loop hole and they use it. Both companies act like they do not know what is going on but actually they robe you.
Dear Ferhat Bingol,
PayPal has concluded the investigation of the following case:
Seller’s Name: Digital Energy Technologies Ltd.
Seller’s Email: email@example.com
Seller’s Transaction ID: 56J93035AY450113U
Transaction Date: Nov 16, 2011
Transaction Amount: -$57.24 USD
Your Transaction ID: 6A163760PH801580L
Case Number: PP-001-558-379-692
PayPal was not able to resolve this case because the item in question was
virtual. Please be aware that PayPal’s Buyer Complaint policy only applies
to tangible, physical goods that can be posted. Payments for intangible
items, services, licences or other digital content are not eligible for
dispute resolution. In addition, items prohibited in the PayPal Acceptable
Use policy are ineligible.
PayPal has not taken any action at this time. We do keep track of buyer
complaints, though, and have noted this complaint in the seller’s account.
Sellers who consistently are subject to buyer complaints are investigated.
To learn more about the types of payments eligible for dispute resolution
under the Buyer Complaint policy, please review the User Agreement.
If you have any further questions, please feel free to contact us again.
Copyright © 1999-2011 PayPal. All rights reserved.
PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349
You see, they are ready to serve to a company who sells NONE PHYSICAL GOODS, but when it comes to investigate if this company robs their customers, than they are powerless. Today, 9th of May 2012, nearly after 6-7 months of recording the failed server lion1.host1plus.com I publish the uptime report. You can find a link to a detailed print out after the table.
May 2012 99.30% 707 ms April 2012 98.37% 530 ms March 2012 99.10% 561 ms February 2012 99.64% 302 ms January 2012 99.84% 292 ms December 2011 99.97% 322 ms November 2011 100% 322 ms
See detailed report of uptime at http://stats.pingdom.com/jw1s7m1a2aa1/449485 or at http://windsql.com/stats.php. You can also follow the blog of Technical Service of Host1Plus.com and see with your own eyes how fragile their servers and how they do not know nothing about hosting. http://support.host1plus.com/index.php?/News/List.
My Last words are,
1) I bought this product in EU, there are regulations in EU and Host1Plus.com break the law. All Host1Plus.com operation should be suspended.
2) PayPal EU is a European investment and break the EU rules on online sale and should be suspended.
3) Host1plus.com did not keep their promise about uptime but removed the commercial about 99.9% up time from their website. How convenient???!!!
4) A full claim with all the communications will be filed in Customer Rights Office of Denmark on 1st of June, where the lawyer salaries will be paid by the opponent parties at the end of the court. (If you had the same experience and want to join the cases in the court, just drop a msg here. All cost will be paid by Danish State.)
PayPal and Host1Plus.com believe that they can sit behind a screen and steal people’s money. I will teach both of them a lesson that you will regret to make business in Denmark…
You can follow every step of the court from this page PLEASE BOOKMARK…
Read similar stories like mine on the web about PayPal and Host1Plus.com
And here is an extra on about how they fool their affiliate program partners.